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Change Manager

Apply now Job no: 501168
Work type: Fixed Term Full Time
Location: VIC, ACT, NSW, QLD
Categories: Information Technology, Technology, Aviation, Management, Contract Management, Project Management, Contract roles

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

Our Leaders

Leaders at Airservices demonstrate our Leadership Standard in the way they Know, Focus and Value our people every day. Our leaders role model our values of Safe always, Service first, Love what we do. Work as one, Own it to connect people with their world safely.

An Airservices leader leads inclusively, thinks strategically, collaborates and communicates with impact to deliver outcomes that support our culture of trust, care and accountability.

The Program

Airservices’ is embarking on a digital transformation journey. To do this, we’re delivering an exciting portfolio of work that’s going to change how we work and interact with our customers and stakeholders. A key component of this is the Support Services Change Program. 

This Program of work will simplify, standardise, and digitise processes across our Enabling functions, allowing us to provide a more streamlined experience for our frontline teams, customers, and partners.  Key drivers that will enable us to do this are: 

  • The use of digital solutions and leading technologies. This includes a new digital rostering solution (Workforce Software), an Integrated Risk Management solution (Servicenow) and SAP Cloud (S4/HANA for finance and asset management, Ariba for procurement, SuccessFactors for HR).
  • The introduction of a wide range of process improvements. This includes the removal of inefficiencies, introduction of standardisation and increasing flexibility in our support service approach.

The Role & The Team

As Change Manager, reporting to the Program Change Lead, you will work on discreet projects of work within the Program, Partnering with project team members, implementation partners, Business Change Managers and other organisation representatives you will use your experience in organisational change management to enable successful and sustainable adoption of new ways of working. You will play a key role in ensuring change analysis, planning and delivery aligns to the Program Change Strategy.  The Change Manager will focus on supporting the Airservices and people side of the business process, system, governance, cultural, physical, customer and social impacts of change.

Please see the link below to view the full Position Description:

Download File 240122 Position Description - Support Services Change Manager (3).pdf

The Person

Our ideal candidate is comfortable with and has demonstratable experience in driving change in an enabling services improvement environment in a culturally and geographically (Australia) diverse organisation.  Our ideal candidate can manage Change Management activities on several projects simultaneously.

You will have extensive experience in managing change across large geographically dispersed organizations. You will have a bachelor’s degree in a relevant field or equivalent experience. Most importantly, you will have a passion for driving the best for our people and our organisation.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance

To be eligible to apply, you must be an Australian citizen or permanent resident as an Australian Government Baseline Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Marc Evans on

How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) 21 February 2024

Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time

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