The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports. 

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground. 

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. 

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry. 

The Role & The Team 

You will be a part of a multi-disciplinary team within the Customer & External Relations business group responsible for leading engagement with all sectors of the aviation industry to enhance outcomes for customers and stakeholders. You will be responsible for leading engagement with customers and industry stakeholders to solve complex problems, build trust and demonstrate value. You will deliver actionable insights to inform decision making and play a key role in fostering collaboration to support Airservices service improvement, reputation and financial sustainability.

Please see the link below to view the full Position Description:

 PD - Leading Customer Engagement Specialist.docx

The Person 

The successful candidate will demonstrate the following:

• Demonstrated expertise and deep experience in stakeholder engagement, skilled in complex problem solving
• Skilled in synthesising and delivering actionable customer insights to inform strategic decisions
• Aviation domain knowledge coupled with strong business acumen to build trust, credibility and advocacy with customers and stakeholders (internally and externally)
• Proven track record in building and enhancing effective relationships with customer organisations at all levels
• Superb communication, influencing and negotiation skills  
• Strong ability in managing diverse and complex issues involving cross-functional coordination
• Demonstrated leadership quality to foster high-performing teams

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people. 

Security Clearance

To be eligible to apply, you must be an Australian citizen or permanent resident as an Australian Government Baseline Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. 

Should you require any further information please contact Mu Yan, Head of Customer Engagement at mu.yan@airservicesaustralia.com 

How to Apply 

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Sunday 13 July 2025.