The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports. 

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground. 

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. 

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry. 

Our Leaders

Leaders at Airservices demonstrate our Leadership Standard in the way they Know, Focus and Value our people every day. Our leaders role model our values of Safe always, Service first, Love what we do, Work as one, Own it to connect people with their world safely.

An Airservices leader leads inclusively, thinks strategically, collaborates and communicates with impact to deliver outcomes that support our culture of trust, care and accountability.

The Role & The Team 

You will be a part of a multi-disciplinary team responsible for leading engagement with all sectors of the aviation industry to enhance outcomes for customers and stakeholders. You will be responsible for leading engagement with customers and industry stakeholders to support Airservices largest change programs, providing insights to inform decision making, and building understanding and alignment in relation to Airservices significant transformation agenda.

Please see the link below to view the full Position Description:

 PD Customer Engagement Senior Operational Advisor.docx

The Person 

The successful candidate will demonstrate the following:

• Proven history of aviation industry leadership
• Ability to establish and maintain credibility and trust with stakeholders on highly complex matters, coupled with deep operational aviation domain knowledge and established industry relationships
• Demonstrated track record of influencing decisions at the senior Executive levels with diverse and complex range of customers and stakeholders, including airlines, airports, general and sports aviation, and industry associations
• Skilled in leading complex stakeholder engagement programs in support of large programs of change activities, balancing diverse stakeholder needs
• Experience in commercial/pricing consultation with stakeholders
• Skilled in synthesising and delivering actionable insights to inform strategic planning and decision making at the senior level
• Thought leadership in stakeholder engagement practices
• Superb communication, influencing and negotiation skills at both Executive/senior leadership and operational levels to build industry advocacy and enhance performance outcomes
• Experienced senior leader in fostering customer-focused mindset and ways of working

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance 

To be eligible to apply, you must be an Australian citizen or permanent resident as an Australian Government Baseline Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. 

Should you require any further information please contact Mu Yan, Head of Customer Engagement at mu.yan@airservicesaustralia.com 

How to Apply 

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) 6 January 2025. 

We wish you greetings of the season remaining safe and look forward to reviewing your application upon our return from Monday 6 January 2025