• Lead enterprise ServiceNow strategy and architecture
• Full time – Permanent hybrid role
• Location: Brisbane, Canberra, Melbourne or Sydney

The Organisation:

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

As the ServiceNow Platform Architect, you will own the end‑to‑end lifecycle of the ServiceNow platform, including strategy, architecture, governance, delivery and optimisation. You will lead roadmap development, solution design and technical integrity across all ServiceNow capabilities.

You will partner closely with enterprise architects, product owners, business stakeholders and the ServiceNow development team to ensure scalable, maintainable and future‑ready platform solutions.

You will be part of the Digital Technology Platforms team within the Technology Enablement group, an engaged, collaborative and high performing team passionate about delivering value and innovation.

 Position Description -ServiceNow Platform Architect.pdf

The Person

We are seeking a proactive, experienced and influential platform leader who thrives on governance, structure and innovation.

Mandatory:

• 8+ years ServiceNow platform experience.
• Deep knowledge of ITSM, IRM/GRC, CMDB, Virtual Agent, App Engine.
• Strong platform architecture background including CSDM, CMDB, integrations and upgrades.
• Experience leading developers/support teams and managing enhancement pipelines.
• Proven experience converting business needs into structured technical work packages or solution designs.
• Strong communication and stakeholder engagement skills; capable of running workshops, demos, and steering committee discussions.
• Certified ServiceNow System Administrator.
• Certified Implementation Specialist – ITSM.
• ITIL Foundation Certification.
• Ability to obtain NV1 Security Clearance.

Desirable:

• CIS in IRM or other modules; CTA.
• Experience in Agile/Scrum.
• Ability to manage multiple enhancement streams.
• Strong governance and change‑management skills.
• Exposure to project management practices.
• Strong communication skills.

Security

To be eligible to apply, you must be an Australian Citizen as an NV1 Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Should you require any further information please contact Neethu Stephen – Talent Advisor at Neethuana.Stephen@airservicesaustralia.com

How to Apply

Please lodge your application online before 11:55pm (AEST), Sunday 12th April 2026 at 11:55PM

#AS2