• Are you relentlessly pursuing opportunities to drive continuous improvement and process transformation to create lasting change? Apply now!  

• An extraordinary opportunity to shape and drive meaningful change in the way we work 

• Newly created permanent position, Multiple locations (Brisbane & Melbourne), Hybrid working  

The Organisation 

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports. 

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground. 

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. 

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry. 

Our Leaders

Leaders at Airservices demonstrate our Leadership Standard in the way they Know, Focus and Value our people every day. Our leaders role model our values of Safe always, Service first, Love what we do, Work as one, Own it to connect people with their world safely.  

An Airservices leader leads inclusively, thinks strategically, collaborates and communicates with impact to deliver outcomes that support our culture of trust, care and accountability. 

The Role & The Team 

The Shared Services function is a core component of the wider Chief Operating Officer division and provides the ‘engine’ of many critical processes and specialist skills that enable the organisation to deliver on its purpose. A key objective of Shared Services is to deliver streamlined, essential processes as a minimum viable product (MVP), minimizing costs while maximizing efficiency.  

The Continuous Improvement and Transformation Manager within Shared Services plays a vital role in identifying, evaluating, and prioritising opportunities that enhance processes and improve customer experience, all to achieve the MVP standard. Looking ahead, this role will also lead efforts to upgrade back-office systems as needed, shape procedures and policies ensuring continued optimisation and support across the organisation. 

• Lead a team that undertake multiple, small projects with big impact, delivering tangible and measurable benefit in terms of cost reduction, time reduction, customer experience uplift or reduced risk exposure. 

•  Work closely with stakeholders across the organisation to identify root causes of challenges and develop targeted improvement plans that you’ll lead and manage. By setting and achieving short-, medium-, and long-term goals, you’ll drive best practices and elevate Shared Services processes to a best-in-class standard, contributing to Airservices' strategic success. 

•  Develop and execute a comprehensive implementation plan, detailing milestones, resources, timelines, and deliverables for both system and non-system initiatives. Track tasks, benefits, and progress, while ensuring smooth transitions through effective change management. Keep stakeholders informed and supported with clear communication, training, and guidance throughout the process.  

Please see the link to view the full position description

 Continuous Improvement and Transformation Manager.pdf

• Minimum 5 years’ experience in complex, corporate operational environments (preferably regulated) in large scale organisations, delivering continuous improvement and positive change. 

• Project management qualification or extensive experience within a project management framework disciplined environment, e.g. Agile 

• Tertiary qualification in a Business, Commerce, or related discipline (Desirable). 

• Demonstrated expertise in sourcing, interpreting, and presenting information to influence stakeholders, navigating complex policies, balancing competing initiatives, and applying strong analytical skills for financial data, budgeting, and cost-benefit analysis. 

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.