- Play a key role in shaping aviation safety and service excellence across Australia

- Work in a dynamic, safety-critical environment with opportunities to influence industry standards and best practices

- Inspire and develop a high-performing team while driving innovation and continuous improvement

- Permanent position based in Canberra, Brisbane or Melbourne 

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

Our Leaders

Leaders at Airservices demonstrate our Leadership Standard in the way they Know, Focus and Value our people every day. Our leaders role model our values of Safe always, Service first, Love what we do, Work as one, Own it to connect people with their world safely.

An Airservices leader leads inclusively, thinks strategically, collaborates and communicates with impact to deliver outcomes that support our culture of trust, care and accountability.

The Role & The Team

As the Quality Assurance, Safety & Service Improvement (QASSI) Lead, you’ll ensure Airservices meets ICAO, CASA, and ISO standards while driving continuous improvement across aeronautical information and flight procedure design. You’ll lead a team of QSI specialists to deliver audit and compliance activities, implement quality management initiatives, and enhance processes through data-driven insights. Working closely with stakeholders, you’ll establish protocols to monitor system performance and champion innovative solutions that optimise safety, efficiency, and service excellence.

Key Responsibilities:

- Lead and manage the QASSI team to ensure compliance with regulatory and technical standards.

- Drive innovation and service improvement initiatives aligned with Aeronautical Information Management/Airspace & Flight Path Design business strategies.

- Oversee audits, assurance activities, and ISO accreditation processes.

- Develop and implement quality management systems and continuous improvement plans.

- Engage with internal and external stakeholders, including regulatory bodies, to progress data and information improvement initiatives.

- Manage vendor relationships and negotiate service outcomes.

- Provide leadership, coaching, and development to build a high-performing team.

Please see the link below to view the full Position Description:

 QASSI Lead_PD.pdf

The Person

You’re an aviation professional who is passionate about driving quality, safety, and service excellence. A confident leader, you know how to inspire and develop high-performing teams while creating a culture of accountability and continuous improvement. Strategic and detail-focused, you thrive in complex environments, balancing priorities under pressure and delivering innovative solutions that enhance operational performance.

To excel in this role, you’ll bring:

- Extensive experience in the aviation industry with strong knowledge of aeronautical information standards.

- In-depth knowledge of aviation regulations, standards, and procedures, with the ability to interpret and apply complex regulatory requirements.

- Expertise in quality management principles and ISO 9001:2015.

- A proven track record in audit, assurance, and compliance activities.

- Proven leadership skills with the ability to build capability and foster a high-performance culture.

- Strong analytical thinking, communication, and stakeholder engagement abilities.

- Resilience under pressure and the ability to manage competing priorities effectively.

- Advanced proficiency in Microsoft Word and Excel, supported by excellent numerical, written, and verbal communication skills.

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an ASIC is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Alicia O’Rourke – Talent Acquisition Advisor at alicia.orourke@airservicesaustralia.com.

How to Apply

To apply for this position please lodge an application online before Applications close 11:55pm AEST Sunday 11 January, 2026.