The Organisation  

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue firefighting services at Australia’s busiest airports.  

Our dynamic and diverse teams operate from locations across the country from bustling cities to regional and remote locations, including an island. We keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.  

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.  

We’re shaping a once-in-a-century step-change. Given the emergence of new airspace users, new aerodromes, and a range of new crewed and uncrewed aircraft, we are working closely with our customers and the community, as we adapt our service offerings to cater to these new and diverse aviation participants, ensuring we continue to keep our skies safe while balancing our environmental and social responsibilities.   

We encourage motivated individuals who love what they do, value a service-first mindset and embrace a challenge or two… to explore a career with Airservices.   

Why Airservices?  We offer excellent opportunities, ongoing training throughout your career, and exceptional benefits.  You will collaborate with a diverse group of people while doing meaningful work that benefits the Australian community and visitors.  

The Role & The Team 

The Shared Services function is a core component of the wider Chief Operating Officer division and provides the ‘engine’ of many critical processes and specialist skills that enable the organisation to deliver on its purpose. A key objective of Shared Services is to deliver streamlined, essential processes as a minimum viable product (MVP), minimizing costs while maximizing efficiency.  

This newly created position will see you play a pivotal role in shaping and establishing a new Shared Services function, ensuring its success from the very start. In support of the Shared Services Improvement Lead in assessing existing workflows, identifying areas for improvement, and implementing solutions to streamline operations.  

Through business process design, modelling, mapping and collaboration with stakeholders, you will assist to drive positive change across the organisation to achieve the MVP position. In addition, you will facilitate and communicate change management initiatives related to process improvements, ensuring smooth transitions and minimising disruptions.  

Looking forward, this role will support the work into the upgrade of back office enabling systems when that is required.  

Please see the link below to view the full Position Description  

 Shared Services Improvement Coordinator.pdf

The Person 

• Experience in business process design, modelling, mapping and documentation ideally in large scale organisations, delivering continuous improvement and positive change. 

• Strong interpersonal, consultation and facilitation skills, both face-to-face and in remote working situations.  

• Minimum 5 years’ experience working in business operations and process improvement.  

• Strong written and verbal communication skills, with a proven ability to communicate with internal stakeholders and to escalate issues appropriately.  

• Solid logical thinking and problem solving capability.  

• Demonstrated experience in identifying opportunities for efficiency improvement and automation. 

• Solid focus on delivering business value and benefits, in a transactional or operational environment

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people. 

Security Clearance 

To be eligible to apply, you must be an Australian citizen or permanent resident as an Australian Government Baseline Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. 

Should you require any further information please contact Talent Acquisition Partner, Cortnie Taylor on Cortnie.taylor@airservicesausatralia.com  

How to Apply 

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) 14 February 2025.