The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports. 

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.  

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. 

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry. 

The Role

The National Operations Management Centre (NOMC) is a dynamic business unit with a range of customer centric functions. It is the central point of coordination across the air traffic network ensuring our customers and stakeholders receive world class aeronautical information services and air traffic management on a 24/7 basis. 

We are looking for new team members with a passion for aviation to join the Aeronautical Information Officer (AIO) team of the NOMC, delivering NOTAM, Pilot Briefing and AFTN/AMHS Communication Services. NOTAM and Pilot Briefing Services are regulated services under the Civil Aviation Safety Regulation Part 175, Aeronautical Information Management.

This role is a Safety Sensitive Aviation Activity as defined in the Civil Aviation Safety Regulations, 1998

The Person

Timely aeronautical information services require the successful applicant to be flexible, as we will require you to work a 7-day rotational shift roster covering a broad range of hours. You will be enthusiastic within a team environment without any hesitation in delivering consistent customer service, whilst working independently under general direction with the ability to adapt to an ever changing, fast paced environment. In addition, we will require you to have:

- Diligent focus and attention to detail under time pressure

- Well-developed problem-solving skills and be a strong communicator

- Excellent telephone skills

- Growth mindset

Team Culture

Staff enjoy working in the NOMC because no two days are the same. Our workplace is very diverse with staff coming from a wide variety of backgrounds. One to three months of on-the-job-training on any new function ensures our staff feel equipped to deliver our services. The flexibility in balancing work/life that comes with doing shift work is another great motivator for our staff.

Skills and Experience

The successful applicant will have:

- Demonstrated customer focus in a service delivery environment

- Proven data entry capability with high attention to detail

- Strong problem solving and analytical skills

- Great interpersonal skills

- Computer literate with demonstrated ability to learn new software applications.

- Proven ability to follow process and deliver outcomes within the service industry.

- Significant experience in transport and/or services industry (highly desirable)

- Appropriate tertiary or industry-specific qualifications (desirable)

- Working knowledge of Civil Aviation Safety Regulation Part 175, Aeronautical Information Management (desirable)

Please see the link below to view the full Position Description:

 Aeronautical Information Officer (AIO) PD.pdf

For more information, please contact Alicia O’Rourke – Talent Acquisition Advisor at alicia.orourke@airservicesaustralia.com.

How to Apply

To apply for this position please lodge an application online via the “apply link” attaching your resume and a cover letter outlining what motivates you towards this role, as well as being a competitive candidate with your skills and experience.

Applications close 11.55 pm (AEDT) Sunday 07 December 2025. Interviews to take place first half of December.

In order to work in the NOMC, staff are required to obtain and hold a baseline security clearance, therefore Australian Citizenship is required. 

Airservices values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.

In the interests of safety, we test for alcohol and other drugs.