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Communications Specialist

Apply now Job no: 500659
Work type: Fixed Term Full Time
Location: VIC, ACT, Various
Categories: Aviation

  • 12-month fixed term full-time position.
  • Canberra or Melbourne localities preferred.
  • Flexible working conditions.

The Organisation:

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset, and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team:

As a Communications Specialist, you will work closely with the Head of Internal Communications and the Safety & Security Assurance team primary contributor to the organisations ongoing management of PFAS, a major environmental priority for Airservices.

As an experienced communications practitioner, you will work closely with the PFAS Strategy & Delivery team to develop and deliver timely, relevant, and targeted communications. Your work will be pivotal developing and implement communication strategies for internal and external audiences to ensure the organisation is able to meet is objectives and deliver the necessary business outcomes on this important issue.

In this position you will:

  • Work closely with Executives, Senior Leaders, and stakeholders across our diverse business groups to advise, develop and implement effective strategic communication strategies, plans and collateral that drive team member alignment and engagement. 
  • Leverage our enterprise messaging and channels to connect our people to Airservices’ purpose, direction and priorities and underpin improving our team member experience.
  • Contribute to, and where appropriate lead, a coordinated, aligned, and strategic communications approach to the organisation’s response to PFAS.

Position specific tasks include:

  • Effectively lead and drive the communication agenda for dedicated partner groups/functions, identifying short and long-term needs and managing requirements end-to-end, from planning to delivery.
  • Assess the current state and then plan, create, and deliver communications strategies that support stakeholder needs while ensuring key audiences are engaged.
  • Maximising opportunities, and minimising risk, to successfully launch and embed a range of business priorities and initiatives.
  • Align to and establish strong working relationships with key Executives, senior leaders, and line managers within partner groups/functions to become a trusted advisor on sensitive and day-to-day issues.
  • Lead communication and content planning and development in alignment with other Internal Communication professionals.
  • Work in an integrated way with the broader Communications team to ensure effective alignment of messaging, use of channels and content coordination.
  • Ensure sequenced, leader-led, top down/bottom-up internal communication plans and processes to ensure key internal audiences are informed and engaged about group/function priorities and initiatives.
  • Write, edit, and produce compelling, targeted, clear content and communications materials managing distribution to meet agreed timing and plans.
  • Work across the Communications and Airservices’ team to ensure an integrated stakeholder approach for priorities and initiatives with wider impacts, such as media and external, digital, changes and projects, customer engagement or government relations.
  • Work with business group leaders on their role in effective communication to build communication capability at Airservices’ through partnership, coaching and providing actionable insights and advice to achieve required objectives.
  • Contribute to a shared Airservices communication agenda, identifying opportunities for alignment within a group/function, across business groups/functions and across the Airservices network.
  • Build awareness and understanding of the Communications function and its services and contribute to establishing the value of business partnering for key stakeholders.

Please see the link below to view the full Position Description: 

Download File Communications Specialist.docx

The Person:

You will be a passionate change communications professional, highly efficient and skilled in the art of communication and stakeholder engagement. You will be a champion of change, adaptable and approachable, and have an interest in Safety, Security & Environment.

With a minimum of seven years’ experience in communication and engagement roles, you have demonstrated ability to:

  • Design, deliver and evaluate communication and engagement strategies in support of the internal communication strategy / priorities to deliver business outcomes.
  • Provide timely advice and direction on effective communication strategies that inform and help team member buy-in, commitment and contribution to business outcomes.
  • “Hit the ground running” to quickly navigate and establish essential working relationships with key stakeholders.
  • Work flexibly and at pace, often with competing priorities in a busy business environment with a strong transformation agenda.
  • Manage and influence key relationships to achieve priority business outcomes.
  • Communicate persuasively, with authority and sensitivity to the diverse and divergent views of key stakeholders.
  • Maintain effective working relationships with key business stakeholders, including Airservices leaders to ensure there is effective coordination of activities in support of organisational objectives.

Skills and qualifications that you can bring to this position include:

  • Integrity and discretion in dealing with sensitive issues.
  • A high level of attention to detail.
  • Proven ability to advise and influence senior stakeholders on sensitive issues.
  • Excellent written and verbal communication skills, with the ability to translate technical, complex topics into clear and simple language that is easy to understand.
  • Equally comfortable collaborating with communication team members as you are working autonomously with business stakeholders – bridging seamlessly and sensitively between central enterprise and business groups, project teams.
  • Strong presentation skills.
  • Problem solving and solutions development skills.
  • Ability to plan, organise and manage projects and time effectively. 
  • A bachelor’s degree in communications (or related discipline) or significant communications and engagement experience.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance:

To be eligible to apply, you must be an Australian Permanent Resident as an Aviation Identity Card (AIC) is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. 

Should you require any further information please email Greg Kroll, Talent Acquisition Advisor at

How to Apply: 

To apply for this position please lodge an application online via the “apply link” attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.

Applications close Friday 6th October 2023 @ 5.00 pm

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Daylight Time

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