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Communications Specialist

Apply now Job no: 500659
Work type: Fixed Term Full Time
Location: VIC, ACT, QLD, Various
Categories: Aviation

  • A rewarding 12-month fixed term full-time position.
  • Melbourne, Brisbane, or Canberra – Tell us your preference.
  • Flexible working conditions.

The Organisation:

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset, and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team:

As a Communications Specialist, you will work closely with the Head of Internal Communications as a key partner dedicated to support specific business groups or enabling functions. Providing specialist communications advice and expertise, you will develop and implement internal communication strategies to drive business priorities and meet objectives to deliver business outcomes.

You will work closely with Executives, Senior Leaders, and stakeholders across our diverse business groups to advise, develop and implement effective strategic communication strategies, plans and collateral that drive team member alignment and engagement.  You will leverage our enterprise messaging and channels to connect our people to Airservices’ purpose, direction and priorities and underpin improving our team member experience.

Position specific tasks include:

  • Effectively lead and drive the communication agenda for dedicated partner groups/functions, identifying short and long-term needs and managing requirements end-to-end, from planning to delivery.
  • Plan, create and deliver internal communication strategies, maximising opportunities, and minimising risk, to successfully launch and embed a range of business priorities and initiatives.
  • Align to and establish strong working relationships with key Executives, senior leaders, and line managers within partner groups/functions to become a trusted advisor on sensitive and day-to-day issues.
  • Lead communication and content planning and development in alignment with other Internal Communication professionals.
  • Work in an integrated way with the broader Communications team to ensure effective alignment of messaging, use of channels and content coordination.
  • Ensure sequenced, leader-led, top down/bottom-up internal communication plans and processes to ensure key internal audiences are informed and engaged about group/function priorities and initiatives.
  • Write, edit, and produce compelling, targeted, clear content and communications materials managing distribution to meet agreed timing and plans.
  • Work across the Communications and Airservices’ team to ensure an integrated stakeholder approach for priorities and initiatives with wider impacts, such as media and external, digital, changes and projects, customer engagement or government relations.
  • Work with business group leaders on their role in effective communication to build communication capability at Airservices’ through partnership, coaching and providing actionable insights and advice to achieve required objectives.
  • Contribute to a shared Airservices communication agenda, identifying opportunities for alignment within a group/function, across business groups/functions and across the Airservices network.
  • ‘Join the dots’ for our people between business communication activity and Airservices’ strategy, direction, and priorities.
  • Build awareness and understanding of the Communications function and its services and contribute to establishing the value of business partnering for key stakeholders.

Please see the link below to view the full Position Description: 

Download File 220921_Communications Specialist PD (6).docx

The Person:

You will be a passionate change communications professional, highly efficient and skilled in the art of communication and stakeholder engagement. You will be a champion of change, adaptable and approachable, and have an interest in Safety, Security & Environment.

The successful applicant will have:

  • A bachelor’s degree in communications (or related discipline) or significant communications and engagement experience.
  • A minimum of 7 years’ experience in a change communication role.
  • Design, deliver and evaluate communication and engagement strategies in support of the internal communication strategy / priorities to deliver business outcomes.
  • Provide timely advice and direction on effective communication strategies that inform and help team member buy-in, commitment and contribution to business outcomes.
  • “Hit the ground running” to quickly navigate and establish essential working relationships with key stakeholders.
  • Work flexibly and at pace, often with competing priorities in a busy business environment with a strong transformation agenda.
  • Manage and influence key relationships to achieve priority business outcomes.
  • Communicate persuasively, with authority and sensitivity to the diverse and divergent views of key stakeholders.
  • Maintain effective working relationships with key business stakeholders, including Airservices leaders to ensure there is effective coordination of activities in support of organisational objectives.
  • Integrity and discretion in dealing with sensitive issues.
  • A high level of attention to detail.
  • Proven ability to advise and influence senior stakeholders on sensitive issues.
  • Excellent written and verbal communication skills, with the ability to translate technical, complex topics into clear and simple language that is easy to understand.
  • Equally comfortable collaborating with communication team members as you are working autonomously with business stakeholders – bridging seamlessly and sensitively between central enterprise and business groups, project teams.
  • Strong presentation skills.
  • Problem solving and solutions development skills.
  • Ability to plan, organise and manage projects and time effectively. 

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance:

To be eligible to apply, you must be an Australian Citizen as an Aviation Identity Card (AIC) is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. 

Should you require any further information please contact Greg Kroll, Talent Acquisition Advisor at greg,

How to Apply: 

To apply for this position please lodge an application online via the “apply link” attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.

Applications close 7th June 2023 @ 11.55 pm


Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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