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Quality & Cont. Service Improvement Spcl

Apply now Job no: 499867
Work type: Full Time Permanent
Location: VIC, ACT, QLD, Various
Categories: Information Technology, Technology, Aviation

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

As the Quality and Continual Service Improvement Specialist, your day will consist of reviewing and analysing performance, identifying, leading, and driving improvement and contributing to the processes and methods for greater effectiveness and efficiency in achieving outcomes for customers.

Your responsibilities will include:

  • Advising on the application of appropriate quality management techniques and standards.
  • Proactive analysis of service performance data, presenting information to leaders.
  • Proactively identifying process improvements and lead the implementation of action plans to uplift service delivery performance.
  • Ensuring practices are meeting organisational quality levels
  • Advising on quality management techniques and improvement standards for the Support Services team.
  • Researching and analysing identified issues and investigating options for favourable outcomes for the organisation.
  • Leading and mentoring staff in improvement sessions and motivate others to achieve outcomes.

Please see the link below to view the full Position Description:

Download File PD - Quality and Continual Service Improvement Specialist .pdf

The Person

The successful applicant will possess:

  • Strong written and verbal communication skills – including the ability to create business cases and proposals
  • Stakeholder management and engagement
  • Experience in applying and delivering improvement within Service Management
  • Experience with ITSM, ITIL, Lean Six Sigma, COBIT and ISO/IEC 200000
  • Experience in applying quality improvement principles
  • Tertiary qualifications in a relevant field and/or equivalent experience. 

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance

 To be eligible to apply, you must be an Australian citizen as an AGSVA Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Laura Ferguson- TA Partner laura.ferguson@airservicesaustralia.com

How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Wednesday July 6th 2022.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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