Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

Application Services Manager

Apply now Job no: 495661
Work type: Fixed Term Full Time
Location: VIC, ACT, QLD, Various
Categories: Information Technology, Management, Senior Management

The Organisation

Airservices is a government owned organisation providing safe, secure, efficient and environmentally responsible services to the aviation industry.
Each year we manage over four million aircraft movements carrying more than 156 million passengers, and provide air navigation services across 11 per cent of the world’s airspace.

The Role

The Application Services Manager will use highly developed information technology knowledge to enhance productivity in the complex and diverse area of Application management, support, implementation and customer engagement. This includes managing the organisations Applications portfolio and vendor support contracts.     

You will be an integral part of the Service Design and Delivery leadership team and the wider Information Management and Data Services (IM&DS) Group. You will help lead in the establishment of and maintain a high-performing and accountable function; and continue to deliver Airservices’ record of Safety, Environmental, WHS, Risk and Compliance excellence.

This role provides centrally managed support with national coverage in all Airservices locations, you will be accountable for delivering against organisational SLA’s and to customer service expectations.

The Person

The successful applicant for this role will require excellent written and verbal communication skills, be able to establish, develop and maintain effective working relationships with internal and external stakeholders including service providers, as well as create and maintain detailed records for all configuration items and must be able to demonstrate sound understanding of finances and fiduciary management.

Other key characteristics include the ability to think on your feet, work independently and as part of a team, ability to plan, being result orientated, strong people management skills, agility in delivery and tenacity.  

 Team Culture

The current team culture is one of inclusion and mutual support. There is a strong work ethic with direct functional relationships with business users and groups external to IM&DS. The inclusion of a new leadership style and vision will assist in driving a high performance team.

The role will foster a work environment and culture with a strong focus on achievement and high performance to facilitate/drive an improvement mindset including business/operational excellence and innovation.

Skills and Experience

  • High level business and technology capability demonstrated through industry and/or vendor roles, and experience providing leadership to highly skilled professional resources, including managers, team leaders, contract workforce and technologists.
  • Managing the delivery of complex programs of work with a significant technology and operations component.
  • Delivering enterprise application capabilities as a service.
  • Delivering and sustaining 24/7 mission critical technology capabilities.
  • Relevant tertiary qualifications in Information Management or Information Technology or equivalent are desirable. Membership of relevant professional associations or institutes will be well regarded.

Please see the link below to view the full Position Description:

Download File Application Services Manager - PD.pdf

Should you require any further information please contact Mark Hind on 0472 847 955 or email

How to Apply

To apply for this position please lodge an application online via the “apply link” attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.

Applications close 11.55 pm (AEST) Monday 25 February 2019.

Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Airservices values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.

In the interests of safety, we test for alcohol and other drugs.

Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time

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