The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team:

The Performance, Analytics and Business Intelligence Senior Advisor (the Senior Advisor) will report to the Head of Performance and Partnering and is responsible for leading the Analytics and Business Intelligence Unit functions across Airservices, including the delivery of accurate and consistent reporting across Airservices, combined with best practice business intelligence capability to support research, operational performance and strategic service management.

Day-to-day responsibilities will include:

• Managing data analyst team members to produce deliverables.
• Establishing methods for data collection including ensuring data accuracy and integrity.
• Developing data driven solution for problems, including the use data to analyse short, medium and long-term trends to gain insights.
• Creating customised reports and presentations backed with data visualisation and storytelling.
• Presenting conclusions and recommendations to senior leaders and organisational stakeholders.
• Provide thought leadership in data-driven insights that help support the exploitation of strategic and tactical business opportunities.
• Be a champion for a data-driven decision-making culture.

Please see the link below to view the full Position Description:

 Performance, Analytics and Business Intelligence Senior Advisor_PD.pdf

The Person:

As the Performance, Analytics and Business Intelligence Senior Advisor, you will blend technical data and business analytics skills, with project management and industry knowledge to prepare and present accurate and actionable data driven findings in a digestible manner to stakeholders. These data insights can then drive business decisions – from a deeper knowledge of customer behaviour, to a greater competitive understanding of the market to internal applications like service delivery performance, employee management and change program benefits realisation and scenario analysis.

The successful applicant will have:

• Tertiary qualification (Master of PhD qualifications preferred) in data and analytics related degree such as Business, Statistics, Mathematics and/or relevant extensive experience in managing a performance analytics and reporting service within a large and diverse organisation.
• High-level project management skills, data interpretation and analytics skills, preferably with demonstrated experience in aviation (or infrastructure related) field.
• Demonstrated understanding of operational processes and how business intelligence can improve delivery and efficiency. Liaison and negotiation skills, including excellent written and oral communication skills appropriate to senior managers.
• Demonstrated experience or applied understanding of the design, development, and deployment of contemporary reporting and analysis utilising systems, such as the Microsoft Power BI, Microsoft Teams, Business Objects and QlikView report development tools or similar.
• Excellent organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise, multi-task, achieve business goals, perform and always work with customer focused approach.
• Demonstrated high-level leadership, strategic development and management skills to enable a clear and defined outcome focus in a unit of professional staff to meet the required deadlines. Experience in leading, motivating and managing services and/or multi-disciplinary teams.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact - Neethu Stephen - neethuanna.stephen@airservicesaustralia.com

How to Apply: 

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) 11 June 2023.