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Documentation Officer

Apply now Job no: 500165
Work type: Fixed Term Full Time
Location: VIC, QLD, Various
Categories: Information Technology, Administration

  • Flexible working arrangements
  • Brisbane and Melbourne locations considered
  • Fixed term full-time position – November 2022 to March 2024


Documentation Officer – Bring your love of documentation, quality and process improvements to the table!

Are you ready to be a key part of a small team responsible for creating, amending, managing and promulgating operational and business documentation?

The benefits and rewards are many including flexible working arrangements, career, professional & personal development and the opportunity to be seen as the “go to person” in the preparation of documentation across the wider business.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

The Documentation Officer is responsible for the provision of documentation and related services to the operational, technical and corporate areas within Airservices Australia.

As a Documentation Officer you will provide services related to documentation production, configuration management, monitor documentation compliance requirements to organisation standards and procedures, delivery and client support.

We are a diverse team with a drive to value add to the organisation through the use of innovative and collaborative processes whilst ensuring an inclusive, supportive and equitable workplace. We pride ourselves on achieving our objectives whilst still enjoying a friendly, enjoyable and safe workplace in essentially a service role for clients within Airservices Australia.

Please see the link below to view the full Position Description:

Download File Docs_Officer_ASA4_2022 (1).pdf

The Person

You will be a motivated self-starter who is comfortable working in a small team while delivering key objectives in a changing environment. You will develop, implement, and embed process improvements in services and work practices and address complex documentation and technical issues as required. Your sound knowledge of documentation management and distribution control requirements combined with well-developed liaison, negotiation and interpersonal skills will set the platform for you to excel in this role.

The successful applicant will have:

  • Demonstrated high level of skills in the use of software tools and applications used in a documentation management/production environment
  • Keyboard skills of at least 60 wpm with 95% accuracy
  • Demonstrated initiative to contribute to the implementation of improvements where appropriate
  • Recent experience in the management, production and control of documentation in accordance with quality management principles
  • High standard of oral and written communication skills
  • Demonstrated ability to manage high workloads, set priorities, meet deadlines and work effectively, whilst being flexible to changing circumstances and priorities
  • Proven ability to work independently and as part of the team
  • High attention to detail
  • proven ability to establish and maintain effective professional relationships with internal and external stakeholders.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance

To be eligible to apply, you must be an Australian citizen as an Australian AGSVA security clearance may be required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Laura Ferguson-TA Partner on 0476 873 414 or

How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Wednesday 5th October 2022.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Daylight Time

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