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Change Manager - Transformation

Apply now Job no: 500007
Work type: Fixed Term Full Time
Location: VIC, ACT, NSW, Various
Categories: Human Resources, Technology, Project Management

  • Drive strategic initiatives to build for our automated & digitalised future
  • Lead change management for Transformational innovation & growth
  • 24 months Fixed Term Contract - Flexible location

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

Like most organisations, Airservices is constantly evolving to better our service and ways of working for our customers, owner and our team members.

Our Back-Office Enabling Services Transformation Program is a new strategic initiative that is set to move away from our current legacy and difficult processes and technologies. Our vision is for our ways of working to become more automated and digitised; and in doing so improve the experience for our employees. It’s a Program that’s transformational and will impact many of our teams. This is an exciting time to build a great organisation, delivering better experiences for our people, customers and other stakeholders. 

Working across the Program, the Change Manager is accountable for:

  • Develop and execute on the overall change management plan, using Airservices’ structured change management methodology (ADKAR) to ensure people change experience is delivered consistently and effectively.
  • Lead change management planning and processes, ensuring setting and achievements of key milestones.
  • Participate in AS-IS and TO-BE process workshops and mapping exercises to fully understand the depth and breadth of the change to then inform change deliverables. We’re also expecting that you champion the ‘people’ aspects in these process workshops and capture risks as you go.
  • Develop and maintain a broad range of relationships within the Program and with key teams outside it.
  • Partner with the Communications Lead to detail stakeholder mapping ensuring all necessary business consultation occurs in a timely manner; as well as developing the communications strategy to support communication deliverables (i.e. key messaging, vision setting, FAQs etc).
  • Develop strategies to reduce change resistance among impacted groups and be responsible for delivering them.
  • Create change coaching strategy for Stream Leads to execute during delivery.
  • Work with the Program and key leaders and SMEs to ensure readiness for change among key impacted groups.

 Please see the link below to view the full Position Description:

Download File Change Manager BEST - PD .pdf

The Person

  • Proven experience in delivering a cross-functional, multi-faceted, process optimization and/or technology implementations (ERP and other complex technology led business transformations) in a large complex organisation.
  • An experienced Change Coach. Delivering an OCM plan for each stream is important; but the success of this Program relies on the strength of being sympathetic to our current (low) change management maturity and capability to lead our Leaders through the change.
  • Experienced in executing a structured change management methodology such as (ADKAR) to ensure people change experience is delivered consistently and effectively.
  • A do-er: someone dynamic and not afraid to get their hands dirty; even if that means stepping out of the ‘change’ space at times.


Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Cortnie Taylor, Talent Acquisition Partner on

How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) 6 July 2022.


Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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