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ITSM Design & Integration Specialist

Apply now Job no: 499870
Work type: Full Time Permanent
Location: VIC, ACT, QLD, Various
Categories: Information Technology, Technology, Aviation

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

The primary purpose of this role is to build, implement and maintain the ITSM service design and integration process in Airservices and support the promotion of ITSM orientation across the organisation.

The role will also be responsible for work with projects and the commercial team to apply service management requirements to the procurement of managed services.

As ITSM Design & Integration Specialist you will:

  • Design, build, implement, and maintain the ITSM service design and integration process in accordance with supporting ITSM strategies.
  • Engage with Projects to clearly understand service requirements for proposed new services.
  • Determine degrees of anticipated integration into the ITSM operating environment.
  • Analyse, quantify, and cost effort and capability required to build project specific solutions, mapped to Airservices ITSM operating model.
  • Produce ITSM Service Design artefacts such as service definition documents and service management packages, to describe how new or changed services are to be designed, built, tested, deployed, and operated. 
  • Designing ITSM process and tool changes to support the integration of services into operations.
  • Ensure that service level agreements are complete and cost-effective across the catalogue of available services.

Please see the link below to view the full Position Description:

Download File PD - ITSM Design & Integration Specialist.pdf

The Person

As the successful applicant you will have:

  • Experience working within ITSM and SIAM frameworks.
  • Demonstrated ability to drive, deliver and sustain improvement plans and improve levels of services provided.
  • Experience performing service management role/s in complex organisations with multisource delivery models.
  • Broad knowledge of infrastructure services and technologies.
  • Demonstrated and strong experience in business writing/reporting.
  • Demonstrated ability to manage multiple priorities within a dynamic environment.
  • A working knowledge of IT service principles and frameworks including ITIL, process tools, frameworks, and best practice methods
  • ServiceNow tool set management experience preferred.
  • Tertiary qualifications in a relevant field or equivalent experience.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance

To be eligible to apply, you must be an Australian citizen as an AGSVA Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Laura Ferguson - TA Partner

How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST)Wednesday 6th July 2022.


Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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