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Support Advisor, Safe Place

Apply now Job no: 499099
Work type: Fixed Term Full Time, Full Time Permanent
Location: VIC, ACT, QLD
Categories: Human Resources

The Organisation

Airservices is a government-owned organisation providing safe, secure, efficient and environmentally-responsible services to the aviation industry.
Each year we manage over four million aircraft movements carrying more than 156 million passengers, and provide air navigation services across 11 per cent of the world’s airspace.

The Team

After a recent organisational Culture Review, our newly-appointed Chief People and Culture Officer is on the hunt for some exceptional talent to help transform our culture. Things are changing for the better and we have created a Safe Place Team.

Directly reporting to the CPCO, this team will be responsible for providing independent, compassionate and human-centred response to allegations of misconduct and has the strategic responsibility for ensuring that consistent and suitable processes and mechanisms are in place to foster a culture of psychological safety; free from inappropriate behaviour.

If you’re passionate about making a difference and aren’t scared of challenging work, then keep reading – this can be a career-defining opportunity!

The Role

Working with a newly-formed team, you’ll be accountable for providing high quality support to employees who are subject to allegations leading a workplace investigation.  Bringing your expertise and new ideas to the table, you will play an important part in supporting the organisation’s culture by building trust and confidence in the way we support our people with matters relating to breaches of Airservices’ Code of Conduct. Your day-to-day will see you

  • Providing advice to complainants on reporting and response options
  • Providing confidential case management, support and information to complainants
  • Providing advice and support to peer support advocates
  • Providing advice and support to leaders in dealing with disclosures made to them
  • Facilitating mediation or conflict resolution between complainants/respondents

With the full backing of the CEO and the executive team, you will work with people across all areas and levels of the organisation; with plenty of opportunity to positively impact their experience at work.

The Person, their skills and experience

This opportunity would suit a seasoned workplace investigations specialist with a proven track record on culture reform. To be successful, you will bring

  • Demonstrated experience and specialist skills in addressing bullying, sexual harassment, harassment and trauma
  • Extensive experience supporting workplace investigations or similar environments
  • Experience and expertise in a range of conduct and ethics related activities
  • A strong background designing and implementing strategies that support employee psychological safety
  • Qualification in counselling, psychology or social work highly desirable.

Be part of an exciting industry that contributes to the Australian community and the world.

Sounds interesting? Up for the challenge? Then we want to hear from you!

To access the full position description please see the link below:

Download File Position Description Support Advisor.docx

For any additional information or to discuss the opportunity further, please contact Sally Taylor on

How to Apply

To apply for this position please lodge an application online via the “apply link” attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.

Applications close 11.55 pm (EAST), Thursday 5th August 2021.

Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Airservices values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.

In the interests of safety, we test for alcohol and other drugs.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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