- Lead critical aviation operations that keep 11% of the world’s airspace safe and efficient

- Shape team culture and performance

- Full-time permanent opportunity based in Brisbane

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep are helping to secure the future of Australia’s skies and keep it amongst the safest in the world.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

Our Leaders

Leaders at Airservices demonstrate our Leadership Standard in the way they Know, Focus, Develop and Value our people every day. Our leaders role model our values of Safe always, Service first, Love what we do, Work as one, Own it to connect people with their world safely.

An Airservices leader leads inclusively, thinks strategically, collaborates and communicates with impact to deliver outcomes that support our culture of trust, care and accountability.

The Role & The Team

To continue the success of our business & delivery of services to our clients, we are looking for a strong operational leader to manage the day-to-day operations & delivery of our Air Traffic Management (ATM) services, as we provide safe, secure, efficient and environmentally responsible services to the aviation industry and community.

This role is accountable for Service Delivery, People, WHS and Cost within your designated area of operation. You will be responsible for autonomous decision making, whilst forming positive working relationships with your staff, building a positive working environment and creating a high performing team.

Reporting into the Aerodrome and Airspace Services Head you will be accountable for the management, engagement and performance for all ATM Operators & Support Staff for our Brisbane location.

Additional key position responsibilities include the following:

- Minimise ASA attributable ground delays and service variations

- Identify new and emerging risks

- Meet budgetary targets and provide variance analysis

- Drive accountability & results through team collaboration & leadership

- Manage workforce planning & rostering including planned & unplanned leave

- Identify and support the implementation of continuous improvement

- Be accountable for all costs associated unit commercials as the budget holder

- Devise & communicate the local and broader strategic direction of the unit

- Define & monitor team performance, upskilling & succession planning

- Be accountable for all work, health and safety aspects of our people

- May require 7-day rotating roster and/or weekend escalation responsibilities

For further information about this position, please view the position description attached:

 PD - Service Lead.pdf

The Person

Considering the nature of this position and the impact it has on our people, clients and operational output, we are looking for those that possess strong people leadership, innovative ways of working and the ability to run complex operational environments.

In addition, the successful candidate will possess the following:

- Tertiary qualifications in Management, Business or a Technical field (desirable)

- Previous operational management experience within similar environments

- Extensive people management and leadership capabilities

- Demonstratable understanding of safety and risk management

- Highly developed interpersonal, written and oral communication skills

- Ability to think strategically with a strong sense of commercial and business needs

- Ability to make sound business decisions quickly & confidently

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

How to Apply

To apply for this position please lodge an application online. Applications close 11:55pm AEST Sunday 21 June, 2026.