•  Do you love customer service. Planning is your natural hobby and love solving puzzles
•  Permanent Full Time & 12 Month Fixed Term opportunity to join the team 
•  Flexible working conditions, based in Canberra.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.

The Role & The Team

A Workforce Deployment Rostering Officer is required to deliver an efficient and effective workforce deployment rostering service to operations in relation to the timely and correct development, publication, and maintenance of rosters. This role takes ownership of and champions the end-to-end workforce deployment rostering services for allocated roster groups, utilising all available resources, systems and tools whilst striving for a high level of service quality and continuous improvement.

Benefits Salary starting from $88,658 plus 14% employer’s contribution to superannuation.

Please see the link below to view the full Position Description:

 ASA4 - Workforce Deployment Rostering Officer PD.pdf

The Person

We are looking for the right person to efficiently managing workforce deployment and rostering for Airservices Australia. Responsibilities include developing, optimizing, and maintaining high-quality rosters, adhering to guidelines, and interacting with various software systems. The role also includes generating staffing plans, producing reports, and implementing changes to staff placements. Maximizing resource utilization, minimizing staffing costs, and identifying areas for efficiency are key. Building productive relationships, seeking feedback, and facilitating team performance improvements are essential in people management. The individual must prioritize workload, ensure high customer satisfaction, and comply with safety strategies, delivering Flight and Duty Time Limitations (FRMS) compliant strategic rosters.

Skills and Experience

The ideal candidate should have expertise in ATC rostering complexities and human resource guidelines, strong computer skills, initiative to challenge existing practices, effective communication and interpersonal skills, organizational and problem-solving abilities, and a focus on providing excellent customer service while striving for operational excellence. If you think this position is perfect for you, please review the position description for more information.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.

Security Clearance

To be eligible to apply, you must be an Australian citizen as an Australian AGSVA security clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Should you require any further information please contact Neethu Stephen – Talent Advisor at Neethuana.Stephen@airservicesaustralia.com

How to Apply

To apply for this position please lodge an application online before 27th April2025 at 11:55 PM AEST