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Investigative & Administrative Officer

Apply now Job no: 501508
Work type: Part Time OR Full Time
Location: VIC, ACT, NSW, QLD
Categories: Administration


Manage the effective operation of the ANO office - undertake investigations and contribute to reviews that promote better aircraft noise management.  This role can be offered as a full-time or part-time role and all locations will be considered. 

The Organisation

The Aircraft Noise Ombudsman (ANO) was established to provide independent administrative reviews of the management of aircraft noise issues by Airservices Australia and the Department of Defence. In response to complaints received, the ANO reviews how these agencies have handled aircraft noise complaints and inquiries, consulted with communities about aircraft noise impacts and presented aircraft noise information. The ANO also investigates systemic issues and undertakes targeted reviews of specific aspects of aircraft noise management. The ANO reports jointly to the Board of Airservices Australia and to the Chief of Air Force.

As the ANO is not a separate legal entity, staff of the ANO office are employed for administrative purposes by Airservices Australia (Airservices).  However, the roles are functionally, and in all other respects, separate from and outside of the organisational structures of Airservices.

The Role & The Team

As the Investigative and Administrative Officer in the ANO team you will manage the day-to-day administration of the ANO office.  This includes a range of liaison, coordination, administrative and organisational tasks, including managing records, correspondence tracking, organising schedules and travel bookings for the team, exercising financial responsibilities and coordinating the office’s regular reporting commitments.

Reporting directly to the Unit Manager, you will also contribute to the effective and balanced investigation and administrative review of Airservices’ and Defence’ management of aircraft noise issues. You will deal directly with complaints received by the office and support the Ombudsman’s direct engagement and consultation with the community.

The ANO is a small and dynamic team with a specialised ombudsman role. People enjoy working in this team because it offers variety, flexibility, collegiality and the opportunity to contribute to improved processes and community outcomes.

Please see the link below to view the full Position Description:

 Investigative and Administrative Officer PD.pdf

The Person

The Investigative and Administrative Officer role requires a team player with great communications skills, who can show a high level of initiative and exercise sound judgment. They will be highly responsive in acting on and responding to complaints and enquiries and be able to balance competing tasks with limited direction. Attention to detail is of the highest importance as it the ability to demonstrate professionalism and integrity when engaging with stakeholders.

To be successful in this role, you will need to possess:

  • Strong written and oral communication skills, including the capability to adapt style to suit the requirements of the task
  • Demonstrated ability to meet deadlines across a diverse range of competing tasks, while maintaining a high level of attention to detail
  • Excellent interpersonal skills with an ability to build rapport and confidence with stakeholders at all levels
  • Initiative in identifying areas for improvement in systems and processes
  • The capability to undertake basic data analysis and to analyse and report on trends

Desirable skills and experience include:

  • Substantial experience providing effective administrative and business support services
  • Demonstrated experience using Microsoft Suite of applications
  • An understanding of complaints handling processes and/or experience and knowledge of the aviation industry is desirable
  • Previous experience editing and managing a website is desirable

At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.

We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply. 

Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. 

Should you require any further information please contact Jane Moloney – Talent Advisor via email on

How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Sunday 28th July 2024


Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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