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Service Improvement Change Coordinator

Apply now Job no: 500072
Work type: Full Time Permanent
Location: VIC, QLD, Various
Categories: Aviation, Project Management

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports.

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry.


The Role & The Team

The OneSKY Australia Program is responsible for the planning, development, and implementation of Airservices next generation services including the future civil-military air traffic management system through the Program – a joint activity with the Department of Defence. Service Improvement (SI) is responsible for the leadership, management, and operationalisation of change programs for ARFFS and air traffic management (ATM). This may also include ensuring the effective assurance of technology, safety and security in delivering ATM and any future systems. Service Improvement is required to enhance service delivery outcomes for our customers.


As the Change Coordinator you work apart of the SI Team and will assist the effective planning, management, and delivery of project activities and resources to achieve the required outcome within the projects time, cost, scope, and quality expectations Assist with the allocation of tasks to project team members and monitor progress to plan.


 You will also be required to:

  • Review and check project budget expenditure and assist with establishment of financial forecasts and reporting.
  • Assist with the creation and ongoing update of project schedules, procurement activities and the management of contracts in alignment with government requirements
  • Assist with the creation of project documentation and provide business analysis support relevant to provision of requirements support and clarification throughout a full project development or implementation lifecycle
  • Support workshops, interviews, focus groups with stakeholders to elicit, analyse and document business and functional requirements, and management of requirements traceability
  • Undertake and support testing activities including preparing and executing test plans and cases
  • Support the SI Specialists and projects contribution to the delivery of Program objectives and outcome as an integral member of the team
  • Ensure a collaborative delivery approach with internal and external stakeholders, ensuring appropriate communication and organisation change management is in place


 Please see the link below to view the full Position Description:

 PD- Service Improvement Change Coordinator.pdf


The Person

As the successful applicant you will have:

  • Demonstrated project/program co-ordination skills and experience
  • Project management qualifications and/or relevant experience
  • Ability to work effectively under limited supervision and manage competing priorities and timeframes
  • Ability to work autonomously and in a team environment to achieve desired outcomes
  • Has a strong personal commitment to successfully complete all tasks
  • Adaptable to change and ability to identify process improvements
  • Demonstrated Business Analysis and ability to develop and present innovative solutions and influence outcomes
  • Demonstrated sound judgement and business acumen, with a focus on results in a service delivery environment
  • Demonstrated ability to establish and maintain relationships to facilitate partnerships and cooperation


Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.


Security Clearance

To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.


Should you require any further information please contact Cortnie Taylor-TA Partner on 0417 769 171 or    


How to Apply

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) 7 October 2022

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Daylight Time

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