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Aviation Rescue Fire Fighting Services Development Specialist

Apply now Job no: 499676
Work type: Full Time Permanent
Location: VIC, ACT, NSW, QLD, Various
Categories: Aviation, ARFFS


As an Aviation Rescue Fire Fighting Services Development Specialist, you will bring strong domain expertise in emergency services to drive alignment in the approach and outcomes of service design and development efforts. You will be at the forefront of embedding customer centricity and design thinking to influence cultural transformation in a critical aviation service organisation.

The Organisation

Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports. 

Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground. 

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. 

Airservices is committed to fostering a culture that is diverse, inclusive, and respectful.  We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry. 

The Role & The Team 

You will be a part of a multi-disciplinary team that is leading the development of aviation rescue fire fighting services (ARFFS) to meet aviation industry needs and transform the customer journey. You will define ARFFS service outcomes, giving effect to Airservices strategy, Enterprise Investment Plan and performance objectives. You will lead the development and assessment of service solution options. You will provide expert advice and facilitation to challenge the assumptions behind Airservices current service offering while driving alignment on opportunities for enhancing customer experience. You will influence widely internally and with customers, focusing on improving aviation outcomes.

Please see the link below to view the full Position Description:

Download File PD - Aviation Rescue Fire Fighting Services Development Specialist.pdf

The Person 

The successful candidate will demonstrate the following:

  • An experienced operational or change leader in an emergency service organisation
  • A track record of enhancing customer and business outcomes through influencing and leading cross-functional change efforts 
  • Thought leadership and demonstrated ability in developing and operationalising innovative service solutions
  • Strong ability in synthesising complex data/information (from qualitative and quantitative sources) to develop service solutions and strategic propositions
  • Strong engagement and facilitation skills, including the ability to create consensus, motivate actions, constructively challenge assumptions and build trust-based relationships across functions or organisations
  • Ability to holistically consider, assess and balance the needs and risks from customer, people and owner perspectives
  • Demonstrated ability to collaborate and partner with experts and leaders in adjacent fields (e.g. strategic planning, innovation, transformation, project and service delivery), leveraging complementary capabilities and methodologies
  • Experienced in producing high-quality service design or development artefacts in agile and learning-rich environment
  • Strong written and presentation skills with a proven track record of effectively and concisely communicating complex technical and operational concepts to all levels of the organisation.

Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people. 

Security Clearance

To be eligible to apply, you must be an Australian citizen or permanent resident as an Australian Government Baseline Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. 

Should you require any further information please contact Mu Yan, Head of Customer Engagement at 

How to Apply 

To apply for this position please lodge an application online before Applications close 11.55 pm (AEST) Monday 31 January, 2022.

Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time

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