Airservices is Australia's air navigation service provider - we provide air traffic control, aviation rescue and fire fighting and air navigation services.

ATM Information Specialist

Apply now Job no: 498529
Work type: Full Time Permanent
Location: ACT
Categories: Information Technology, Aviation

The Organisation

Airservices is a government owned organisation providing safe, secure, efficient and environmentally responsible services to the aviation industry.
Each year we manage over four million aircraft movements carrying more than 156 million passengers, and provide air navigation services across 11 per cent of the world’s airspace.

The Role

The Network Coordination Centre (NCC) is a dynamic business unit with a range of customer centric functions. It is the central point of coordination across the air traffic network ensuring our customers and stakeholders receive world class aeronautical information services and air traffic flow management on a 24/7 basis. 

The Person

Timely aeronautical information services require the successful applicant to be flexible, as we will require you to work a 7-day rotational shift roster covering a broad range of hours. Enthusiastic within a team environment without any hesitation in delivering consistent customer service, whilst working independently under general direction with the ability to adapt to an ever changing, fast paced environment. In addition, we will require you to have:

  • Diligent focus to detail under time pressure
  • Well-developed problem-solving skills and be a strong communicator
  • Excellent telephone skills

Team Culture

Staff enjoy working in the NCC because no two days are the same. Our workplace is very diverse with staff coming from a wide variety of backgrounds. One to three months of on-the-job-training on any new function ensures our staff feels equipped to deliver our services. The flexibility in balancing work/life that comes with doing shift work is another great motivator for our staff.

Skills and Experience

The successful applicant will have:

  • Demonstrated customer focus in a service delivery environment
  • Proven data entry capability with high attention to detail
  • Strong problem solving and analytical skills
  • Great interpersonal skills
  • Computer literate with demonstrated ability to learn new software applications.
  • Significant experience in transport and/or services industry. (highly desirable)
  • Appropriate tertiary or industry-specific qualifications (desirable)

Please note that successful applicants will be talent pooled and we will fill vacancies immediately and over the next 6 months.

Please see the link below to view the full Position Description:

Download File Position Description ATMIS.pdf

Should you require any further information please contact Matt Thomas on 02 6268 4427 or

How to Apply

To apply for this position please lodge an application online via the “apply link” attaching your resume and a cover letter outlining what motivates you towards this role, as well as being a competitive candidate with your skills and experience.

Applications close 11.55 pm (AEST) Sunday 30 June 2019.

Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.

Airservices values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.

In the interests of safety, we test for alcohol and other drugs.

Advertised: AUS Eastern Standard Time
Application close: AUS Eastern Standard Time

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